MarketerZ Terms and Conditions of Sale

These MarketerZ Terms of Sale set out how the agency prices, delivers, and supports custom AI projects: quotes, quote-based pricing, monthly maintenance subscriptions, and cancellation terms.

Purpose and Scope of These Terms of Sale

These Terms and Conditions of Sale ("Terms") govern the services provided by MARKETERZ IA, a French sole proprietorship (entreprise individuelle) registered under SIRET 493 544 886 00085, with its registered office at 48 rue Hoche, 78800 Houilles, France ("the Provider").

They apply to any order placed by a business client ("the Client") for the design, integration, or maintenance of custom AI solutions: AI virtual assistants, AI phone bots, automation and orchestration of business processes, enterprise AI agents, and AI consulting services.

Placing an order means accepting these Terms in full. They take precedence over any document issued by the Client, unless the Provider agrees otherwise in writing. These Terms complement the Terms of Use of the marketerz.com website.

Quotes and Orders

Every project starts with a free 30-minute consultation, during which the Provider reviews the Client's needs and scopes the engagement.

Following this call, the Provider issues a quote describing the services, an estimated timeline, and the pricing terms. The order becomes binding once both parties sign the quote and the Client pays the agreed setup fee.

Any change to the project scope during delivery (new features, additional channels, extra integrations) requires a signed, priced amendment before work begins.

Pricing and Payment Terms

Pricing structure

MarketerZ services combine a one-time setup fee, billed at the start of the project, with a monthly maintenance and support subscription. Pricing is quote-based and depends on company size, solution complexity, and expected usage volume. No amounts are published on the website.

Prices stated in a quote are exclusive of tax and may be revised if the project scope or any integrated third-party platform (CRM, phone system, messaging channel, marketing tool) changes.

Payment methods

  • The setup fee is paid by bank transfer when the quote is signed.
  • The monthly maintenance subscription is charged by card at the start of each billing period.
  • No refund is issued for a subscription month that has already started.
  • In case of non-payment, the Provider may suspend access to the services until the account is settled; after 30 days without payment, the service may be permanently discontinued, with no compensation.

Subscription Term and Cancellation

The maintenance subscription runs for the term stated in the quote and then automatically renews, unless the contract states otherwise.

The Client may cancel the subscription at any time, without notice. Amounts already paid remain due and are not refunded, including the setup fee.

If payment is missed or allocated usage (call volume, conversations, or processed cases) is exceeded, the Provider suspends the service. Without payment within 30 days, access is permanently removed.

Obligations of the Parties

Provider's commitments

  • Deliver services that match the specifications validated in the quote.
  • Provide corrective maintenance (fixing reported bugs) under the terms set out in the contract.
  • Notify the Client of any significant outage linked to an integrated third-party platform.

The Provider does not guarantee the performance of third-party platforms used in the integration (messaging apps, CRM, phone systems, marketing tools) and is not liable for their outages. In the event of force majeure (a third-party platform outage, a natural disaster, or any event beyond the parties' reasonable control), the Provider cannot be held liable for the resulting service interruptions.

Client's commitments

The Client agrees to provide the information, content, and access needed to deliver the project (knowledge base, technical credentials, sign-off on deliverables) and to pay amounts due on time.

The Client receives a right to use the delivered solution, without any transfer of ownership. The Provider retains all rights to the work delivered, including the source code; any reproduction or use without prior written consent is prohibited.

Data protection

Personal data processed to perform the contract is handled in line with GDPR: encryption, access controls, optional anonymization of conversations, and data that is never used to train third-party models. Hosting is chosen together with the Client: European cloud infrastructure where available, or the Client's own servers (on-premise). Full details are available in the Provider's Privacy Policy.

Disputes

These Terms are governed by French law. In the event of a dispute, the parties will first seek an amicable resolution, including through mediation.

Failing an amicable agreement, the dispute will be brought before the court with jurisdiction over the Provider's registered office.

For any question about an ongoing quote or order, the Client can contact us.

Need a Custom Quote?

Let's talk about your project in a free 30-minute consultation and get pricing tailored to your business, with no obligation.

Request a quote