AI virtual assistants grounded in your content
Your team answers the same questions every day. An AI virtual assistant takes over, day and night, with answers grounded in your own content. Your visitors get a reliable answer, and your team can focus on the cases that actually need their expertise.
The problem with repetitive questions
Eligibility, coverage, pricing, procedures: the same questions come up again and again. They tie up your team, slow down your visitors, and get scattered across your website, FAQs, contracts, and email threads.
Meanwhile, your team has less time for the cases that actually need their expertise. An AI virtual assistant - an AI chatbot, if you prefer that term - absorbs that repetitive volume, and it never closes for the day.
What your AI virtual assistant handles every day
Your AI virtual assistant holds a real conversation in natural language. It asks clarifying questions before answering, the way an experienced team member would, instead of trapping your visitors in a maze of button menus.
It answers common questions, points visitors to the right resource, and takes on repetitive administrative tasks. When a request falls outside its scope, it hands off to a human instead of guessing at an answer.
Reliable answers, grounded in your content
Your AI virtual assistant draws its answers exclusively from your own content: your website, PDFs, FAQs, and knowledge base. This approach is called RAG (retrieval-augmented generation): it turns your assistant into a RAG chatbot that looks up the answer in a source you control, instead of making things up.
This anti-hallucination mechanism wraps every answer in validation steps. If the information simply isn't in your knowledge base, the assistant says so and offers a handoff to a human, rather than risk getting it wrong.
Available on every channel you use
Your AI virtual assistant shows up where your customers already are: your website, WhatsApp, Telegram, Facebook Messenger, and Instagram. Visitors get the same brand experience no matter which channel they pick.
This gives you a genuinely multichannel chatbot, without juggling separate tools and separate conversation histories. For voice interactions, you can pair it with an AI phone bot that handles your inbound and outbound calls.
Multilingual, and true to your brand
Your AI virtual assistant automatically detects the language of the person it's talking to and replies in that language, with no extra setup on your end. International visitors get the same quality of conversation as your domestic ones.
The tone, vocabulary, and personality of the assistant are configured to match your brand. You stay in control of what your assistant says, and how it says it.
Built to grow: booking, quotes, CRM, notifications
An FAQ chatbot is just a starting point. Your AI virtual assistant can grow into more complex tasks: booking appointments, generating quotes, updating customer records, sending documents automatically.
These upgrades run on integrations with your existing tools: CRM, ERP, billing, calendar. We build these automations with n8n, connecting your assistant to the rest of your systems without heavy custom development.
Under the hood
Your AI virtual assistant runs on a RAG architecture: your content is indexed in a vector database, then queried on every question to build an answer grounded in your sources. The language models we use depend on your needs and your privacy constraints.
Conversations are anonymized and never used to train third-party models. Hosting is your choice: cloud or your own servers. See the full detail on our security and compliance page.
Case study: the Jean-Claude assistant at HomeAssur
HomeAssur, a French insurer specializing in short-term rental coverage, was fielding a high volume of repetitive questions about eligibility, coverage, required documents, and procedures. Knowledge was scattered across the website, contracts, FAQs, and newsletters.
We built an AI virtual assistant grounded in HomeAssur's knowledge base: guides, contracts, FAQs, and support tickets. Available around the clock, it comes with a management interface for the team and n8n automations for sending invoices and updating customer details. Quotes are sent automatically to Google Sheets, with an automatic quote email for the customer.
The result: immediate answers at any hour, advisors freed up to focus on complex cases, centralized and traceable conversations, and an innovator image for HomeAssur. Read the full HomeAssur case study.
Frequently asked questions
No. It draws its answers exclusively from the content you approve: your website, PDFs, FAQs, and knowledge base. Validation steps limit the risk of hallucination. If the information isn't in your knowledge base, the assistant says so and offers a handoff to a human.
Your website, WhatsApp, Telegram, Facebook Messenger, and Instagram. Customers get the same brand experience no matter which channel they choose.
Yes. It automatically detects the language of the person it's talking to and replies in that language, with no extra setup needed.
Yes. Once the FAQ chatbot is in place, we can add appointment booking, quote generation, CRM or ERP integrations, and automatic notifications, based on your needs.
Ready to put an AI virtual assistant to work?
Let's talk about your question volume, your priority channels, and the content you already have. We offer a free 30-minute consultation to scope your project.
Talk about my virtual assistant project