What solutions do you offer?
We build AI virtual assistants, AI phone bots, automation, and enterprise AI agents. Every solution is custom-built for your business.
Frequently asked questions about our AI solutions
This enterprise AI FAQ answers the questions we hear most often, from AI hallucinations to GDPR compliance and integrations. Can't find your answer? Talk directly to a MarketerZ consultant.
Questions about our enterprise AI solutions
These are the questions we hear most before a project even starts.
What's the difference between a chatbot and an AI phone bot?
A chatbot, or AI virtual assistant, handles written conversations on your website or through WhatsApp and Telegram. An AI phone bot manages phone calls, with speech recognition and appointment booking.
Do your assistants support multiple languages?
Yes. They automatically detect the language of whoever they're talking to and respond in that language.
Can I customize my assistant's tone?
Yes. Every assistant is configured to match your company's tone and brand.
Questions about integrations and channels
Our solutions plug into the tools you already use, not the other way around.
Do your solutions connect to my CRM or ERP?
Yes. We connect your AI tools to HubSpot, Salesforce, or your own ERP, plus Google Sheets and Google Calendar.
Can you automate multi-step processes, like lead follow-up?
Yes, through automation and orchestration built on n8n. We can chain together data extraction, segmentation, and personalized emails.
What channels can my AI virtual assistant run on?
Your website, WhatsApp, Telegram, Facebook Messenger, and Instagram. A single assistant can cover several channels at once.
Questions about security and compliance
Trust in an AI assistant starts with how we handle your data.
Can my AI assistant make things up (AI hallucinations)?
We limit that risk with strict RAG (retrieval-augmented generation) grounding: the assistant draws only on content you've approved. If the answer isn't there, it hands off to a human instead of guessing.
Where is my data hosted?
You choose: in the cloud, or on your own servers, on-premise. Your data is never used to train third-party models.
How do you ensure GDPR compliance for AI?
We apply encryption, strict access controls, and conversation anonymization. Our enterprise AI agents also include a data protection policy.
What about the AI Act?
We assess each solution's risk classification and transparency obligations. You'll find the details on our security and compliance page.
Questions about support
An AI solution needs steady support after launch, not just at kickoff.
What happens if I have an urgent issue?
Our support team answers by email and phone on business days. With the Premium SLA plan, response is guaranteed within 4 hours; AI-powered email support stays available 24/7 for all clients.
How do I update my assistant's knowledge base?
Through the MarketerZ client portal, with no technical skills required. You can also track your key metrics and transcripts there.
Questions about timelines and pricing
Every project is quoted based on your actual needs.
How long does it take to deploy a solution?
It depends on the project's complexity. Going live usually takes a few weeks.
How is your pricing structured?
A setup fee covers design and integration, followed by a monthly maintenance subscription. Pricing is quoted based on your company's size and project scope.
Is the first consultation free?
Yes. The first consultation, 30 minutes, is free.
Can't find your answer?
This FAQ doesn't cover every situation. Talk to a MarketerZ consultant for an answer tailored to your project, or check out our case studies to see our solutions in action.
Frequently asked questions
No. We limit that risk with strict RAG grounding: the assistant draws only on content you've approved. If the answer isn't there, it hands off to a human.
We apply encryption, strict access controls, and conversation anonymization. You choose where your data is hosted, in the cloud or on your own servers.
Yes. We connect your AI assistants and agents to HubSpot, Salesforce, or your ERP, plus Google Sheets and Google Calendar.
Email and phone support on business days, with a guaranteed 4-hour response under our Premium SLA plan. AI-powered email support stays available 24/7 for all clients.
Still have questions?
Let's talk about your project in a free 30-minute consultation. A MarketerZ consultant will answer you directly, no jargon.
Ask a consultant your question